Terms & Conditions
Last Updated: 13 October 2026
Welcome to CC Charity (“CC Charity”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of our website, applications, donation services, fundraising tools, event services, volunteer features, and other related services.
By accessing, registering with, donating through, fundraising on, or otherwise using CC Charity, you agree to these Terms & Conditions.
1. About CC Charity
CC Charity provides an online platform that enables individuals, charities, organisations, corporate donors, service providers, campaign organisers, volunteers, and other users to participate in charitable and community-focused activities.
The platform may provide services including:
- charitable donations
- fundraising campaigns
- campaign management
- event registration
- volunteer opportunities
- donation splitting or smart giving
- organisation and beneficiary profiles
- payment collection
- withdrawal and payout requests
- donation receipts
- impact reporting
- service listings
- community engagement tools
Unless expressly stated otherwise, CC Charity acts as a technology platform and does not itself become the beneficiary of donations made to third-party campaigns or organisations.
2. Eligibility
You must be legally capable of entering into a binding agreement to use the platform.
If you are under the legal age required to enter into contracts in your jurisdiction, you may only use the platform with the involvement and consent of a parent or legal guardian.
Organisations using CC Charity must be legally authorised to act in their own name.
3. User Accounts
Certain features require you to create an account.
You agree to:
- provide accurate and current information
- maintain the security of your account
- keep your login credentials confidential
- promptly update your account information
- notify us if you believe your account has been compromised
You are responsible for activities performed through your account unless prohibited by applicable law.
CC Charity may suspend or restrict an account where we reasonably believe that:
- false information has been provided
- fraudulent activity is occurring
- platform rules are being violated
- the account presents a security or compliance risk
4. User Types
The platform may support different account types, including:
- Individual Donors
- Corporate Donors
- Campaign Organisers
- Charities
- Non-profit Organisations
- Volunteers
- Event Organisers
- Service Providers
- Administrators
Features available to each user type may differ.
5. Donations
When you make a donation through CC Charity, you authorise the applicable payment provider to process your payment.
You are responsible for ensuring that:
- the payment details you provide are valid
- you are authorised to use the selected payment method
- the donation amount is correct before confirming payment
Unless specifically stated otherwise, donations may be final once successfully processed.
CC Charity may provide a donation receipt or transaction confirmation for record-keeping purposes.
A donation receipt does not necessarily constitute a tax-deductible receipt unless the receiving organisation is legally authorised to issue such receipts in the relevant jurisdiction.
6. Anonymous Donations
Where the platform allows anonymous donations, your name may be hidden from public campaign displays.
However, your identity and transaction information may still be available to:
- CC Charity
- the payment provider
- the campaign owner
- the beneficiary organisation
- authorised administrators
- regulators or authorities where required by law
Anonymous donations do not mean anonymous payment processing.
7. Fundraising Campaigns
Users may be permitted to create fundraising campaigns.
Campaign organisers are responsible for ensuring that all campaign information is:
- accurate
- truthful
- lawful
- not misleading
- not fraudulent
- supported by appropriate documentation where required
Campaign organisers must not create campaigns for illegal, deceptive, abusive, discriminatory, harmful, or prohibited purposes.
CC Charity may review, suspend, reject, restrict, or remove a campaign if it appears to breach these Terms or applicable laws.
8. Campaign Verification
Certain campaigns or organisations may be subject to verification.
Verification may include:
- identity verification
- business or organisation verification
- bank account verification
- supporting documents
- ownership information
- beneficiary information
- proof of address
- regulatory documentation
Verification does not constitute an endorsement, guarantee, or warranty by CC Charity.
Users should make their own assessment before donating.
9. Campaign Goals and Outcomes
Campaign goals are targets and are not guarantees.
CC Charity does not guarantee that:
- a campaign will reach its goal
- donations will achieve a specific outcome
- a campaign organiser will complete a project
- a beneficiary will use funds exactly as donors expect
Campaign organisers remain responsible for using funds in accordance with their stated campaign purpose.
10. Smart Giving and Split Donations
Where CC Charity allows donations to be split across multiple causes, campaigns, or beneficiaries, the donor authorises the platform to allocate the donation according to the selected distribution.
The final allocation may be affected by:
- payment processing fees
- currency conversion
- provider restrictions
- minimum transaction values
- technical limitations
11. Payment Processing
Payments may be processed by third-party payment providers.
These may include bank processors, card processors, mobile payment providers, or other financial technology services.
By using a payment method, you may also be subject to the terms and privacy policies of the relevant payment provider.
CC Charity is not responsible for failures caused solely by third-party payment systems, banking networks, or financial institutions.
12. Platform Fees
CC Charity may charge:
- platform fees
- transaction fees
- processing fees
- withdrawal fees
- currency conversion fees
- other disclosed service charges
Any applicable charges should be displayed or communicated before the relevant transaction is completed.
13. Optional Tips
Where enabled, donors may voluntarily provide a tip to support the operation of CC Charity.
Tips are separate from the donation made to the campaign or beneficiary unless expressly stated otherwise.
14. Refunds
Donations are generally non-refundable once successfully processed, except where:
- required by law
- a duplicate payment occurred
- an unauthorised payment is confirmed
- a technical error occurred
- CC Charity determines that a refund is appropriate
- the receiving organisation agrees to the refund
Refund requests may require evidence and may be subject to payment provider rules.
Processing fees may be non-refundable where permitted by law.
15. Chargebacks and Payment Disputes
If a donor initiates a chargeback or payment dispute, CC Charity may:
- temporarily reserve the disputed amount
- deduct the amount from available campaign balances
- suspend related withdrawals
- request documentation from relevant users
- cooperate with the payment provider
Campaign owners must cooperate with legitimate dispute investigations.
16. Withdrawals and Payouts
Eligible campaign owners may request withdrawal of cleared campaign funds.
Withdrawals may be subject to:
- identity verification
- account verification
- campaign verification
- payment provider requirements
- fraud screening
- available cleared balance
- pending disputes
- platform fees
- applicable regulations
A withdrawal request does not guarantee immediate payment.
Withdrawals may move through statuses such as:
Requested → Under Review → Approved → Processing → Completed
A withdrawal may also become:
Failed, Rejected, or Re-Requested.
17. Available Balance
The amount available for withdrawal may differ from the total amount raised.
Available balance may exclude:
- pending payments
- failed payments
- refunded payments
- disputed payments
- previously released funds
- reserved funds
- pending withdrawal requests
- processing fees
- platform fees
18. Bank and Payment Accounts
Users are responsible for ensuring that payout and bank details are correct.
CC Charity is not responsible for losses caused by incorrect account information supplied by the user.
Payment accounts may be subject to additional verification.
19. Currency Conversion
Where donations or payouts involve different currencies, currency conversion may be performed by third-party providers.
Exchange rates may vary.
The final converted amount may differ from estimated amounts due to:
- exchange-rate fluctuations
- processor fees
- bank charges
- rounding
- provider-specific conversion rules
20. Events
CC Charity may allow users to discover, register for, or organise events.
Event organisers are responsible for:
- event information
- dates and times
- venue details
- capacity
- event safety
- cancellations
- attendee communication
- any event-specific refunds
CC Charity does not guarantee that an event will occur as advertised.
21. Event Registration
When registering for an event, you agree to provide accurate attendee information.
Registration may be subject to availability.
Where events have limited capacity, registration may be accepted on a first-come or organiser-approved basis.
22. Event Cancellation
If an event is cancelled, postponed, or rescheduled, the event organiser is primarily responsible for communicating the change.
Refund eligibility may depend on the event organiser's policy and applicable law.
23. Volunteers
Volunteer opportunities may be listed by charities, organisers, campaigns, or other approved organisations.
Users who apply to volunteer acknowledge that:
- acceptance is not guaranteed
- volunteer roles may have eligibility requirements
- organisers may conduct screening
- responsibilities may vary
- participation may involve risk
Volunteers must follow reasonable instructions provided by the organiser.
24. Service Providers
Service providers listed on CC Charity are responsible for the accuracy of their:
- profile
- services
- pricing
- availability
- qualifications
- certifications
- contact information
CC Charity does not automatically guarantee the quality, licensing, or suitability of third-party service providers unless expressly stated.
25. Claimable Profiles
Some organisation or service-provider profiles may be created from publicly available or licensed directory information.
Where a listing is claimable, an individual claiming the listing may be required to submit supporting documentation.
CC Charity may approve or reject a claim at its discretion based on the evidence provided.
Once approved, control of the listing may be assigned to the verified user account.
26. Content Submitted by Users
Users may submit:
- campaign descriptions
- images
- videos
- documents
- updates
- comments
- profile information
- event information
- service information
You retain ownership of content you submit.
However, by submitting content, you grant CC Charity a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, format, and distribute the content as necessary to operate and promote the platform.
You confirm that you have the right to submit that content.
27. Prohibited Content
You must not upload or publish content that:
- is illegal
- is fraudulent
- infringes intellectual property rights
- contains malware
- promotes violence or exploitation
- is sexually explicit where prohibited
- promotes hate or discrimination
- impersonates another person
- contains deliberately false fundraising claims
- violates privacy rights
- encourages illegal activity
28. Prohibited Conduct
You must not:
- attempt to hack the platform
- bypass security controls
- create fraudulent campaigns
- manipulate donation data
- impersonate another user
- misuse payment systems
- scrape restricted personal data
- upload malicious code
- interfere with platform availability
- use automated systems in a harmful manner
- abuse refund or chargeback systems
29. Reviews, Comments, and Community Content
Where users may publish reviews, comments, or feedback, content must remain lawful and respectful.
CC Charity may remove content that violates platform rules.
30. Intellectual Property
The CC Charity platform, including its software, interface, branding, graphics, design, and original content, may be protected by intellectual property laws.
You may not copy, distribute, reverse-engineer, reproduce, or commercially exploit protected platform materials without permission.
31. Third-Party Services
CC Charity may integrate with third-party services such as:
- payment processors
- mapping providers
- analytics providers
- communication platforms
- social networks
- identity verification services
CC Charity is not responsible for the independent operation of third-party services.
32. Privacy
Your use of the platform is also subject to our Privacy Policy.
We may collect and process information necessary to:
- operate user accounts
- process donations
- manage fundraising
- process payments
- verify users
- prevent fraud
- comply with legal obligations
- improve platform services
33. Security
We take reasonable measures to protect the platform and user information.
However, no internet service can guarantee absolute security.
Users are responsible for maintaining secure passwords and devices.
34. Suspension and Termination
CC Charity may suspend or terminate access where reasonably necessary due to:
- fraud
- abuse
- legal requirements
- security concerns
- repeated violations
- prohibited campaigns
- payment disputes
- harmful activity
Where appropriate, users may be given an opportunity to provide additional information.
35. Availability of the Platform
We aim to keep CC Charity available and reliable.
However, services may occasionally be interrupted due to:
- maintenance
- technical faults
- third-party outages
- security incidents
- network failures
- events outside our reasonable control
We do not guarantee uninterrupted availability.
36. No Guarantee or Endorsement
The presence of a campaign, charity, organisation, service provider, or event on CC Charity does not automatically mean that CC Charity endorses or guarantees it.
Where a profile is marked as verified, verification only indicates that certain checks were completed.
37. Limitation of Liability
To the maximum extent permitted by law, CC Charity will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the platform.
This may include losses resulting from:
- campaign failure
- misuse of donated funds
- third-party services
- cancelled events
- inaccurate user content
- payment provider failures
- unauthorised account access outside our reasonable control
Nothing in these Terms excludes liability that cannot legally be excluded.
38. Indemnity
To the extent permitted by law, users agree to indemnify CC Charity against claims, losses, costs, or liabilities arising from:
- unlawful use of the platform
- fraudulent campaigns
- infringement of third-party rights
- violation of these Terms
- content submitted by the user
39. Taxes
Users are responsible for determining any tax obligations associated with:
- donations
- fundraising
- payouts
- income
- services
- event transactions
CC Charity does not provide tax advice.
40. Changes to These Terms
We may update these Terms periodically.
Material changes may be communicated through the website, account notification, or other reasonable means.
Continued use of the platform after updated Terms take effect constitutes acceptance where permitted by law.
41. Governing Law
These Terms are governed by the laws of [Insert Country / Jurisdiction], unless mandatory local law requires otherwise.
Any disputes will be subject to the courts or dispute-resolution process specified under applicable law.
42. Contact Us
If you have questions about these Terms & Conditions, contact:
CC Charity
Email: [
Address: [Insert Registered Address]
Website: [Insert Website URL]
By creating an account, making a donation, registering for an event, creating a campaign, or otherwise using CC Charity, you confirm that you have read, understood, and agreed to these Terms & Conditions.
